Returns & Exchanges

Any purchase can be returned unopened and unused within 30 days of the delivered date or purchase dates for in person purchase. Please provide your receipt or order number when submitting your request. The initial shipping fee may be deducted from the return value if your order qualified for free shipping; restocking fee and/or additional shipping costs may be applicable.

If you would like to return something that doesn't meet the 30 days policy, send us an email and we'll do our best to help you out. Please note Gift Cards, Garage Sale and food items (such as coffee, tea and oat milk) are FINAL SALE.

For any returns, please contact us first at hello@roguewavecoffee.ca prior to shipping anything back to us. We can't guarantee you'll be eligible for a refund if you ship something back to us without return request approval.

We appreciate you sending back as much of the original packaging and we request that returned items be packed well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee if the product is dirty, wet or missing any parts. Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.

Please note that return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. If your order is being returned for a defect that affects usability, return shipping will be covered.

Any order marked as "refused" or "return to sender" will have any return shipping costs deducted from the eligible refund.

Exchanges

If you change your mind or realize that you've ordered the wrong product after it's shipped, we'll happily accept an exchange (see first section, above). Any additional shipping fees required to process an exchange is the responsibility of the buyer. Restocking fee may apply.


Gift Returns & Exchanges

Received a gift purchased from us? If it isn't exactly what you wanted or maybe you already have this product, whatever the reason, we are happy to help you out.


To process a return or exchange, we'll need the order number and/or name of the person who purchased the gift so that we can find the original transaction on our end. Refunds can only be issued to the person who made the purchase. As the recipient, you can either exchange the item in person at our store, or you can reach out to us at hello@roguewavecoffee.ca to receive assistance on processing your request. Once the item is returned, you will receive the purchase value on a gift card. Gift cards can be used in person or online. Please note that gift returns and exchanges are subject to our standard Returns Policy above.

Warranties

All of our products are covered under individual manufacturer warranties.
If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to hello@roguewavecoffee.ca, and we will work with you to determine your warranty coverage. Please include a copy of your original sales receipt/proof of purchase and images/videos of your issue as it will be required to make a warranty claim.

Warranty claims do not include:

• Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, damage as a result of a drop or fall, or failure to follow product instructions
• Normal wear and tear (ie. scratches, dents and wearing out of replaceable parts)
• Natural variations in the colour of wooden items (ie. handles, lids, collars or bases)
• Any glass, plastic, or ceramic items or parts - outside of damage during transit or manufacturing error.
• Any items purchased from Amazon, eBay, or other third party e-commerce websites.

Shipping Discrepancies

We try our best to ensure your order arrives safely to you. If you experience issues or receive a damaged item in your order, please inform us within 7 days of receiving the order by sending an email to hello@roguewavecoffee.ca, so we can rectify this for you asap. Any shipping issues due to improper information provided by the customer cannot be absorbed by our small business. Any re-shipping fees required will be the responsibility of the buyer and are required to be settled before we ship the package again. If we do not receive a response within 1 week from when we send notification about your package, we will cancel your order and issue a refund. Initial shipping fees will be subtracted from refunded value.